SUPPORT

Frequently asked questions

Everything you need to know about Speech Recognition Cloud.

Why doesn't text appear while I'm speaking?

Speech Recognition Cloud uses cloud-based AI processing rather than older word-by-word dictation. You turn the microphone on, dictate naturally, then turn it off and the full paragraph appears at once, fully punctuated and formatted. This approach gives much higher accuracy because the AI uses full-sentence context.

Do I need to train it or set anything up?

No. Install and start dictating. No voice profiles, no calibration. The cloud AI handles accuracy from day one and improves automatically as models are updated.

Is my data secure?

Yes. Audio is processed and immediately discarded. Transcribed text is delivered to your cursor and not stored on our servers. Your data is never used to train AI models. All connections are encrypted.

Can I use this on Mac or mobile?

Not yet. Speech Recognition Cloud is currently Windows only (Windows 10/11). Subscribe to our newsletter for updates on future platform support.

What microphone do I need?

Your built-in laptop microphone or webcam mic will work. For the best results, we recommend a quality USB desktop microphone or headset.

How many computers can I install it on?

You can install Speech Recognition Cloud on multiple computers and move between them as needed. Each licence is for one person, so you can use it on different PCs (home, work, laptop), but only one device can be active at a time.

Does it work with accents?

Yes. The cloud AI handles accent variation well and is designed for diverse speakers and real-world environments. For best results in noisy conditions, use a headset or directional microphone.

What does 'up to 20 minutes continuous' mean?

Once you turn the microphone on, you can talk for up to 20 minutes in one uninterrupted session before you need to turn the mic off. During that whole period, SRC listens to full sentences and paragraphs for better context and cleaner text. You can turn the mic on and off whenever you want. This limit only affects extremely long continuous speeches. This does not affect your monthly usage. Paid plans give you unlimited dictation every month.

How many languages are supported?

57 languages are currently supported on Free, Personal, and Professional plans, and the list is growing. The Medical tier is English only for now.

Is there a free version?

Yes. The Free plan gives you 20 minutes of dictation per month with core features. No credit card required. AI modes, custom vocabulary, and Ultra Accuracy are available on higher tiers.

What is this? Is it a meeting transcription tool?

No. Speech Recognition Cloud is cursor-based dictation software. You place your cursor where you want text to appear, speak, and the text is typed at the cursor. It is not a meeting recorder, not an AI note-taker, and not a transcription service. It replaces typing with voice.

Can I cancel anytime?

Yes. All paid plans are annual subscriptions and you can cancel anytime. There are no lock-in contracts.

Still have questions?

We typically respond within one business day.

Contact us